A passion for support work

Aug 12, 2022

Support worker Illeanna is sitting at a table next to resident James

Support workers are the backbone of any disability organisation. Support work can be equally rewarding as it can be challenging, and the commitment and dedication required for this role is something to be celebrated.  

Individuals who undertake support work are passionate about making a real difference to improve the quality of life and independence of the people they care for, and that is something to be extremely proud of.  

One individual who knows how rewarding it is to make a difference in someone’s life is Rocky Bay Support Worker, Illeanna Morales, who is based at our supported accommodation home in Thornlie.  

Illeanna has been a Support Worker here at Rocky Bay for a year now, after deciding to leave her career in dental nursing to pursue a job she held a true passion for.  

In her first year, Illeanna was recognised with an award from Rocky Bay for her outstanding care during a period of COVID-19 related isolation at the home she is based at.  

“The biggest challenge was ensuring our customers followed isolation requirements, whilst making sure they still felt included and in good spirits,” says Illeanna. 

“A lot of our customers take a while to warm to new people, so I took on a lot of extra shifts during their isolation so they would always have a familiar face in the house while they were unwell.” 

A day in the life of a support worker can range from helping an individual get ready for their day, to supporting them with personal care, preparing meals, and providing joyful experiences to enrich their lives. Illeanna has such a passion for supporting her customers that she has gone to the length of learning Croatian to make it easier for one of the residents, Karlos, to communicate with her.  

“It doesn’t feel like I’m at work, it feels like I am just going to hang out with them. Seeing the smile on their face when I help them is what keeps me so passionate about this job,” says Illeanna. 

Illeanna’s Team Leader, Kim Sandford, nominated her for the award she received from Rocky Bay for being professional and accountable. 

“From the first positive case, Illeanna sprang into action and went above and beyond to take care of our customers with respect, care and professionalism. Her positive attitude and smile were what everyone relied on each day,” says Kim. 

The disability sector and the individuals who access services within it benefit tremendously from dedicated support workers like Illeanna, who help make their day shine a little brighter. 

To enquire about a rewarding career as a support worker with Rocky Bay, visit our careers website to view current opportunities.

To find out more about our supported living options, call our friendly Customer Engagement team on 6282 1900. 

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