Our Commitment To You
At Rocky Bay we're inspired and energised by the power of possibility. That's why as industry leaders, we take it upon ourselves to drive positive change by ensuring you feel valued and heard. We will continue to work alongside you, your family, carers and guardians to play our part in establishing a national culture of respect for all individuals. Together, we can create a brighter future. With a commitment to quality and service excellence, we are your partner in possibility, actively supporting you on your journey.
By listening to you, sharing your ideas, and encouraging you to speak up, take control, and get involved, we support you in achieving your goals with our comprehensive range of NDIS therapies and support services.
With 11 hubs across Perth, including our Geraldton hub serving the mid-west, and our Rockingham and Mandurah hubs catering to the Peel region, we are deeply committed to understanding and connecting with your community to help you achieve your goals.
Our holistic approach, encompassing community services, therapy programs, and supported accommodation, is designed to help you achieve your full potential. We are dedicated to supporting you through life's transitions.
We invite you to take a moment to get a better understanding of what we're constantly working towards at Rocky Bay, our commitment to you. Click here to view our Rocky Bay 2023/2028 Strategic Plan.
this is what we stand for
Our Purpose
To create inclusive communities for people of all abilities
Our Vision
To understand, connect and partner with the community to enable customers to achieve their aspirations
Our Mission
To break down barriers and create opportunities for individuals to participate fully in all aspects of life and by embracing diversity and promoting inclusion, we can collectively build a society that celebrates and values every individual
Our Values
Providing excellent customer service
Everything we do is carefully planned and tailored to meet your individual needs
Looking for better ways
We constantly review our performance, staying on top of new ways to make your experience better
Working together
Our willingness to work with our customers, stakeholders and team members determines our success
Being professional and accountable
We continue to set new standards in professionalism, respect and courtesy
what our policies look like
Click the links below to read what our policies look like day-to-day.
Customer Feedback Easy English Guide
Customer Rights and Responsibilities
Customer Rights Easy English Guide
Restrictive Practices Easy English Guide
Safeguarding Easy English Guide