Our Commitment To You


At Rocky Bay we're inspired and energised by the power of possibility. That's why as industry leaders, we take it upon ourselves to drive positive change by ensuring you feel valued and heard. We will continue to work alongside you, your family, carers and guardians to play our part in establishing a national culture of respect for all individuals. Together, we can create a brighter future.

We invite you to take a moment to get a better understanding of what we're constantly working towards at Rocky Bay, our commitment to you. Click here to view our Rocky Bay 2023/2028 Strategic Plan.

this is what we stand for

Our Purpose

To create inclusive communities for people of all abilities

Our Vision

To understand, connect and partner with the community to enable customers to achieve their aspirations

Our Mission

To break down barriers and create opportunities for individuals to participate fully in all aspects of life and by embracing diversity and promoting inclusion, we can collectively build a society that celebrates and values every individual

Young Rocky Bay customers laughs with a therapist
A graphic with a colourful pink and purple background and a photo of a happy Rocky Bay customer wearing a bright blue tshirt and a grey hooded zip up. He is smiling at the camera.

Our Values

Providing excellent customer service

Everything we do is carefully planned and tailored to meet your individual needs

Looking for better ways

We constantly review our performance, staying on top of new ways to make your experience better

Working together

Our willingness to work with our customers, stakeholders and team members determines our success

Being professional and accountable

We continue to set new standards in professionalism, respect and courtesy

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