Governance

Corporate Governance sets internal and external guidelines around how we perform. By having the most appropriate policies and procedures in play, you can be confident our approach is of the highest calibre.

Building better tomorrows starts from the ground up. To actively and successfully support those living with disabilities we’ve formed our organisation around solid foundations of Transparency, Accountability, Stewardship and Integrity, applying these principles throughout everything we do. This includes areas such as:

– Risk Management
– Compliance Policy and Practice
– Corporate Strategy
– Board Management/Administration
– HR, Legal and Finance.

Our approach makes a difference

See how we make a difference by applying our foundational beliefs across different areas of our organisation.

NDIS Quality & Safeguards Commission

Rocky Bay’s NDIS Registration

During 2022, Rocky Bay undertook the NDIS re-registration process and successfully achieved three-year re-registration until 3 August 2025. To maintain this, however, Rocky Bay will undertake a mid-term audit no later than 3 February 2024. The audit process will be managed by Rocky Bay’s Quality & Governance Team.

About the NDIS Quality & Safeguards Commission

Rocky Bay is required to meet the obligations of the NDIS Practice Standards which are regulated by the NDIS Quality & Safeguards Commission. As an independent agency, the Commission regulates all NDIS providers and aims to provide national consistency, strive for safe and quality services, resolve problems and identify improvements.

The NDIS Practice Standards consist of four core modules, six supplementary modules and a Code of Conduct. All NDIS providers must meet the four core modules and the Code of Conduct. The level of compliance required across the six supplementary modules is based on the services offered by the provider. Rocky Bay is required to meet the requirements of all supplementary modules.

The Standards create an important benchmark for NDIS providers to assess their performance and demonstrate evidence of the high-quality care and safe support services provided. This is a fantastic opportunity for Rocky Bay to showcase its great work and the positive impact it has on the lives of people living with a disability. The following information provides a summary of the modules within the Standards that Rocky Bay is required to meet.

NDIS Code of Conduct

The Code of Conduct must be followed by all registered providers and Rocky Bay’s Code of Conduct has been updated to reflect the requirements.

Nationally Consistent Worker Screening

All states and territories must conduct worker screening using nationally consistent criteria. All roles at Rocky Bay are risk assessed to determine NDIS worker screening requirements and closely monitored by the HR Team. All staff and volunteers must complete the online NDIS Worker Orientation Module before commencing work at Rocky Bay.

Reconciliation Action Plan

Rocky Bay are committed to acknowledging the original custodians of this land and engaging more deeply with Aboriginal and Torres Strait Islander peoples.

We aim to effectively deliver services and support to Aboriginal and Torres Strait Islander peoples.

We stand with Aboriginal and Torres Strait Islander peoples to encourage other organisations and stakeholders to undertake the journey of reconciliation.

Rocky Bay Reflect Reconciliation Action Plan

Rocky Bay Innovate Reconciliation Action Plan

Rocky Bay Customer Service Charter

About our charter

At Rocky Bay we respect and value our customers, always striving for excellence in all that we do.

We are committed to fostering and cultivating a culture of diversity and inclusion. This provides Rocky Bay with an opportunity to advance our services, build diversity in our workforce and provide culturally responsive programs.

Our customer service charter sets out our promises to you, so that you know what to expect when you use our services, and how to provide feedback.

Our Values

Providing excellent customer service
Looking for better ways
Working together
Being professional and accountable

Our Promise

We respect, value and create environments which embrace cultural diversity and inclusion
We recognise the rights of all individuals
We will deliver on our commitments
We will be courteous and respectful at all times
We will be open and honest in all that we do
We will continue to learn from our customers, accepting without bias differences of any kind