Our commitment to You
At Rocky Bay we’re inspired and energised by the power of possibility. That’s why as industry leaders, we take it upon ourselves to drive positive change by ensuring you feel valued and heard. We will continue to work alongside you, your family, carers and guardians to play our part in establishing a national culture of respect for all individuals. Together, we can create a brighter future.
We invite you to take a moment to get a better understanding of what we’re constantly working towards at Rocky Bay, our commitment to you. Click here to review Rocky Bay's 2020/2024 Strategic Plan.
this is what
we stand for
Enhancing Abilities, Enriching Lives.
Creating extraordinary outcomes through exceptional health and community services.
Providing excellent customer service
Everything we do is carefully planned and tailored to meet your individual needs.
Looking for better ways
We constantly review our performance, staying on top of new ways to make your experience better
Our willingness to work with our customers, stakeholders and team members determines our success
Being professional and accountable
We continue to set new standards in professionalism, respect and courtesy
this is what
we are planning
what our policies look like
Click the links below to read what our policies look like day-to-day.
- Customer Feedback Policy
- Customer Feedback Easy English Guide
- Customer Rights and Responsibilities
- Customer Rights Easy English Guide
- Restrictive Practices Policy
- Restrictive Practices Easy English Guide
- Safeguarding Policy
- Safeguarding Easy English Guide
- Cancellation Policy
- Pricing Guide