Lisa in her wheelchair in front of a blue fish tank.

Lisa Williams

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We’ve all planned a holiday at some point in our lives. It’s always a bit of an emotional rollercoaster, right? Whether you’re attempting to plan an itinerary that suits everyone’s interests or sitting on your suitcase the night before so you can cram the 15 pairs of underwear you’re bringing ‘just in case’ for your 4-day trip. It can be a complex, time-consuming, slightly chaotic activity.

Now just imagine you also need to consider things like whether the accommodation is accessible, or if there’s specific specialist equipment required such as a hoist, a sling and a commode so that all your basic needs like using the bathroom or getting into bed can be met. For people with disability, that can be the reality of planning a holiday and it can often be a barrier.

For Lisa Williams, one of our supported accommodation customers, this was also her reality. She hadn’t been on a short stay holiday for a few years and so recently some of our supported accommodation colleagues came together to help plan, prepare and travel with Lisa for a short stay in Western Australia’s Southwest. This was more than a holiday for Lisa, it was a thoughtfully planned opportunity to experience new environments, engage her senses, and enjoy a remarkable sense of calm and happiness.

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We love it when a plan comes together!

A lot of preparation went into ensuring Lisa’s trip would be both enjoyable and fully accessible for her. The team carefully planned every detail, from securing sufficient funding to developing the perfect itinerary, tailored to Lisa’s interests and needs. Lisa was included throughout the planning process, and through conversations, shopping and packing she was able to understand and get excited for her holiday.

Every single destination on the trip was chosen with accessibility in mind, including wheelchair access, opening times, and the sensory experiences on offer, with the goal to maximise Lisa’s enjoyment through sights, sounds, textures, and open outdoor spaces she could explore independently.

Base camp was Stirling Estate Chalets in Capel, which meant the group were close to both Bunbury and Busselton and their planned activities. The chalets gave Lisa plenty of space to move freely in her wheelchair, plus with accessible ramps and the support of the accommodation management who provided essential equipment including a hospital bed, hoist, sling and commode was arranged in advance, Lisa’s care needs were fully met during her time away.

How we helped

(Literal) bumps in the road are part of the fun!

Even the 2.5-hour drive down, which included a stop in Bunbury for lunch, became an enjoyable part of the experience itself.

Di and Jodi, the support workers who helped plan the trip and travelled with Lisa, noticed a significant and positive change in her behaviour on the journey down. Lisa normally expresses her emotions vocally, and when in vehicles will pull at her seatbelt. As soon as they set off though, she was calm and content, showing interest in her surroundings as she looked out at the changing scenery, engaging with the team and listening to music on the drive. Not even the occasional bumps in the road (those dang potholes!), and some very windy conditions could dampen the spirits, with Lisa thoroughly enjoying the sensations of the movements.

Caves & Turtles & Goats, oh my!

Throughout the trip, Di and Jodi made sure that Lisa got to experience a wide range of activities, designed to engage her senses and, most importantly, make sure she had fun!

A visit to the Bunbury aquariums gave Lisa the opportunity to get up close with fish and turtles, capturing her attention with the movements and colour. At Mammoth Cave, the quiet, dimly lit environment provided a peaceful setting where Lisa could explore at her own pace and hear the noises she made echo gently back to her.

Another highlight of the trip was the famous Busselton Jetty train ride, with the bumpy railway tracks providing more entertainment for Lisa. Later, the three ladies braved an accessible beach, and although the mats were covered in sand, perseverance and a chair with good wheels and great suspension won the battle, just in time to watch a beautiful sunset over calm waters together.

But perhaps the best and meaningful activity of them all was a visit to an animal farm where Lisa was able to interact directly with animals. She absolutely loved being able to see, hear and touch them. From holding the animals in her lap to having baby sheep, goats and cows feeding from bottles near her feet, these moments sparked so much enjoyment, with Lisa smiling, reaching out, and engaging with the animals and the experience.

A lasting positive impact

Beyond the activities and scenery, the true success of the trip lay in its personal impact on Lisa. Being away from her usual routine allowed her to experience new and stimulating interactions in a supportive environment with people she knows and trusts.

Perhaps most striking was the noticeable reduction in the behaviours that Lisa exhibits when she’s upset or distressed. She was calm and relaxed throughout much of the trip, often smiling and quietly taking in her surroundings. One particularly memorable moment came on the journey home, when Di noticed that Lisa looked peaceful and happy, with a huge smile on her face, a true reflection of the impact her trip away had on her.

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A few words

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Lisa’s Southwest holiday demonstrated the profound difference that thoughtful planning, supportive care, and meaningful experiences can make to our customers, and in the words of her support team, the trip was simple to summarise: a journey filled with happiness, calm, and success!

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Lisa in her wheelchair in a brown coat finding two donkeys

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