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Rocky Bay is proud to share the fantastic outcome of our recent NDIS recertification audit, where we achieved a 98% compliance rating and secured our registration through to January 2029.
This incredible result reflects the heart of who we are, a team dedicated to providing safe, high‑quality, person‑centred support that helps our customers live their best lives.
Auditors recognised Rocky Bay as a leader in the disability sector, awarding 26 best practice commendations across areas such as governance, quality management, safe environments, therapy practices, and how we review and learn from incidents.
They highlighted:
- Strong culture of safety and quality
- Consistent, high‑standard support across all services
- Committed and engaged workforce
- Systems and processes that demonstrate genuine care and continuous improvement
Throughout the audit, families, customers, and team members shared heartfelt feedback about their experiences with Rocky Bay. They described our services as:
- Trusted and reliable
- Responsive to individual needs
- Caring, respectful and person‑centred
- Supportive of people’s values, goals and cultural identities
Many also spoke about the high standard of our accommodation and the strong relationships they have built with our teams.
This audit outcome reinforces Rocky Bay’s reputation as a provider that goes above and beyond, one that keeps learning, keeps improving, and keeps putting customers first.
While recertification only happens every few years, the results reflect the work we do every single day. It is the dedication, skill and compassion of our people that make excellence our norm. Our next mid-term assessment is scheduled for June 2027, and full-term assessment is projected for January 2029.