2018 Annual Report
It has been another successful year for Rocky Bay, with over 3,000 customers across Western Australia receiving life-changing services and support. It was pleasing to see our customer’s faith in Rocky Bay has grown over the past year, with satisfaction of our services the highest it has been since 2015 at almost 90 per cent.
Following a long period of uncertainty, the Commonwealth and Western Australian governments announced in December 2017 that WA would join the nationally-delivered National Disability Insurance Scheme (NDIS). We welcomed this decision during the year, which provides clarity for people living with disability, their families and carers, and ensures customers could plan with certainty into the future.
2017 Annual Report
Whilst we have continued to experience growth, our customer feedback reassures us that our focus on quality and customer experience remains resolute. This year’s customer survey told us that 90% of customers would like to stay with Rocky Bay for at least a year and 86% for five years, which is a testament to the hard work and dedication of our staff.
Our 2020 strategic plan builds on our preparedness journey of the previous three years. We know that we need to seek out different modes of operation, more efficient practices and be more attuned to our customers’ needs than ever before.
2016 Annual Report
The sustained growth of Rocky Bay has meant strategic planning has become key to future success. Significant time has been spent determining the most appropriate ways to drive the organisation forward to create a mature and sophisticated business in preparation for the full roll-out of the NDIS. These underlying foundations will ensure Rocky Bay is well-placed to embark upon the major developments that are planned over the coming years.
A highlight over the last 12 months has been the transition of seven State Government group homes to Rocky Bay. The fact that more people are choosing Rocky Bay to provide support for their families affirms that we are living our purpose – to optimise the quality of life for people living with disability.
2015 Annual Report
The community sector is experiencing a once-in-a-generation period of major reform, particularly in disability services. Whilst there is tension and uncertainty in the sector, Rocky Bay’s strategic
focus on preparedness has placed us in a strong position to provide the best possible service and support to our customers – over 3,000 individuals of all ages living with disability and their families in Western Australia.
2014 Annual Report
More than ever, the community sector is being recognised for its important economic and social role in Australia. Major reform, particularly in disability services, continues to take place.
2013 Annual Report
With the new financial year upon us, we are still faced with a number of political agendas and change affecting the community sector in WA. Given our long history and respected position, Rocky Bay staff and clients are privileged to be included in many of these discussions.
2012 Annual Report
In reflecting upon this past financial year and looking forward into the next we are quickly reminded of the myriad of political and social agendas currently impacting upon the community sector throughout Australia.
2011 Annual Report
It has been an interesting year to be associated with the Community sector in Western Australia. There were and continue to be, many political and ideological agendas both at a Federal and State level affecting organisations such as Rocky Bay and therefore our clients and their families. As a long established and respected organisation, Rocky Bay has been included in many of these discussions and we (our staff and clients) are privileged to have a voice at such a crucial point in the history of the sector.