Optimising the quality of life for people living with disability since 1938

(08) 9383 6113

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Optimising the quality of life for people living with disability since 1938 |

(08) 9383 6113

A voice for our customers

You may not be aware, but behind the scenes Rocky Bay has been busy advocating on behalf of our customers and the broader disability sector to create a strong and sustainable future.

Together with Ability First Australia (AFA) and its members, Rocky Bay is leading the charge to achieve a better deal and provide greater clarity for customers and disability service providers through the National Disability Insurance Agency’s (NDIA) National Disability Insurance Scheme (NDIS).

We want you to know we hear you and your feedback is so important to us, as nationally, Rocky Bay is being heard and we are advocating for change.


One of the key focus areas for us is advocating for better and less complicated pricing models to make sure the NDIS creates a stable and sustainable market which delivers a stronger sector, which leads to greater choice and control for customers. Improved pricing will also mean we can continue to invest in our services, equipment, facilities and training, to optimise the quality of life for people living with disability.


Rocky Bay, together with Ability Centre and Nulsen, received a grant in 2018 to carry out research into overcoming transport challenges affecting the sector. Following the state government’s decision to stop funding for the purchase and modification of vehicles, we are looking for new and sustainable ways to provide sustainable transport services for people living with disability.


Your safety is important to us and we have been working alongside the NDIA and AFA to implement systems to safeguard all people living with disability.

The NDIS Quality and Safeguards Commission has been setup to improve the quality and safety of supports and services and regulate the marketing to provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement. Expected to be rolled out in WA in 2020, the Commission aims to make sure providers are professional, accountable and safe for you, our customers.


We’re currently working with the NDIA to come up with a solution to provide replacement and maintenance of disability equipment for customers. While equipment is provided by the NDIS, there is some confusion about how ongoing maintenance and upgrades are funded. This is a crucial element of the NDIS service provision and we are committed to finding a solution for customers that gives you peace of mind.


Rocky Bay has been working to increase the amount of Specialist Disability Accommodation (SDA) available in WA. The initiative is aimed at generating greater investment in accommodation for people living with disability across Australia and promote greater independence in our customer’s homes.

The SDA funding will provide opportunities for those living with high or complex needs to be supported in appropriate accommodation which is purpose built to meet their requirements, including assistive technology and daily living support. It will also provide eligible participants with greater flexibility in choice and more control in deciding where to live and with whom.

Rocky Bay currently has five two-bedroom SDA approved properties located in Mosman Park, with plans underway to build more across the Perth metropolitan area. Rocky Bay is committed to making the NDIS work and supporting our customers as best we can to provide quality services the way you choose to receive them.

If you have any concerns or questions, we are here to help. Please call our friendly Customer Engagement team on 9383 6113 or email [email protected]

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