Meet Kathryn, one of Rocky Bay’s dedicated Support Coordinators who helps customers navigate the NDIS with her expert knowledge.
Our Support Coordinators work with you to source information and resources from disability support organisations and mainstream organisations in your community, giving you an unbiased choice and support you in the choice of services you receive.
Get to know Kathryn a little more with our Q&A!
What does your role as Support Coordinator at Rocky Bay involve?
My role as a Support Coordinator involves meeting and working alongside participants to implement services from within their NDIS plan.
I also liaise with other stakeholders, sourcing equipment and managing any issues that may arise. One of the main focuses of my role is to ensure participants have genuine choice and control.
Tell us more about your background and experience?
I worked in the hospitality and mining industries for many years until I found my true passion of working with people. I worked in aged care for seven years in many varied roles before coming on board with Rocky Bay as a Customer Engagement Officer, and now as a Support Coordinator.
What do you love more about your field of work?
I love interacting face-to-face with customers, getting to know them and being able to support them to become empowered and to build upon their strengths to increase their capacity.
What do you like to do in your free time?
I enjoy spontaneous day trips with my family, gardening, reading and photography.
What are three things you can’t live without and why?
Three things I cannot live without are:
- A good cup of coffee – it gives me the energy boost needed first thing in the morning
- My furry friends – one dog, three cats and a guinea pig. They bring great joy to the home and always amuse us with their antics
- Sleep in Sundays. This is the only day of the week with no commitments!
Our Support Coordination team are located at our Mosman Park, Ascot, Clarkson, Cockburn and Duncraig Hubs.
If you would like to know how to get the most out of your NDIS plan, or need some support to navigate the NDIS in general, give our friendly Support Coordination team a call on 6282 1900 or email [email protected]