The results from the 2018 Customer Survey ’Looking for Better Ways’ are in!
Congratulations to our customers Kate Speldewinde, Michael Truscott, Rowen Locke and Andrew Longmire who have won themselves a $250 JB HiFi voucher for competing the 2018 Customer Survey! We will contact you over the next few days to arrange pick-up or postage.
Service excellence is a core part of Rocky Bay’s ethos and so it’s imperative to us that we always provide the best customer service. We always endeavour to listen to our customers to make sure we’re continually looking for better ways of working.
Our customer’s faith in Rocky Bay has grown immensely in the past year, with their Rocky Bay experience and their willingness to recommend our services to others increasing significantly. Satisfaction of our services is the highest it has been since 2015 at 89%.
Over 70% of our customers who took the survey agree that they are supported to achieve their goals, their choices are supported and are involved in decision. It was also very pleasing to see that 73% of our customers said that Rocky Bay’s services have had a total impact on their lives.
Just over 20% of our customers were not aware that Rocky Bay can provide support moving to the NDIS, or that we offer supported accommodation, respite, Community activities and also information and advocacy services.
Importantly, our customers believe that Rocky Bay is meeting our values and purpose of optimising the quality of life for our customers.
To help Rocky Bay track our progress even more closely, we plan to change the next Customer Survey to be shorter and much easier to complete, based on the individual services that you receive.
To learn more about our accommodation and respite options, community activities or to have a chat about you plan moving to the NDIS and what this means for your Rocky Bay services, please contact our Customer Engagement team on 08 6282 1900