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Discover Rocky Bay
Your Ultimate Guides
Explore our comprehensive range of disability support services and discover how we can help you live your best life! Click on the images below to browse our Service Guide and Corporate Brochure.
Proudly supporting the Perth community since 1938
At Rocky Bay, we deliver exceptional health and community services for people of all ages living with disability. We have 11 hubs across Perth including our regional hubs in Rockingham, Mandurah and Geraldton. We’re proud to support people in a way that embraces neurodiversity, with affirming practices at the heart of everything we do.
Our service areas include:
We meet you where you're at:
- Seeking or navigating a diagnosis
- Adjusting to a new diagnosis or life changing event
- Needing support with caring for your child or loved one
What you can expect from us
Our experienced teams will tailor your support to meet your needs. We're here to listen and work with you. If you have any questions or would just like to chat with our friendly team, call us on (08) 6828 1900 or click below.
Meet our customers
Elena's story of love, resilience and the reality of caring.
Read Elena's Story
Two tickets to paradise. Neil and Jason take the trip of a lifetime.
Read Neil and Jason's Story
Thanks to Rocky Bay Wishing Tree Blake has his very own camera.
Read Blake's Story
Our Customer Experience Principles
Our customer experience principles are the cornerstone of our service delivery, reflecting our commitment to ensuring our customers feel supported, valued, involved, and celebrated. Developed through feedback, consultation, and research with our customers, these principles encompass:
Keeping our promises
We simply do what we say we’ll do. You’ll never be left waiting thinking someone has forgotten about you. We have your best interests at heart.
Showing you we care
You won’t feel like just a number. We will make you feel important. We are all committed to making sure you get the best results.
Making it simple
Life throws enough challenges at you. We will make it easy for you to access the services you need, when you need them.
Engaging and involving you
We will seek out your opinions and allow you to have input in your outcomes. We'll take the time to understand you and really listen.
Sharing your aspirations
We are passionate about celebrating your successes and goals right alongside you. We’re partners in possibility.
Rocky Bay Values
Fundamental to Rocky Bay's success is the quality of our employees, and the values our staff demonstrate underpin how we achieve our purpose.
Providing Excellent Customer Service
We place paramount important on customer needs in the planning and delivery of our services and communications. We aspire to being the best. We want customers to feel satisfied they are receiving the highest quality support to meet their individual needs.
Looking for Better Ways
We are not content with the status quo. We review our performance and look for ways to improve. We keep informed on advances in practices and technology and seek to implement new ways of delivering solutions to the challenges of our organisation.
Working Together
We understand that our success is underpinned by our ability and willingness to work together - with our customers, our stakeholders, within our own departments and across the teams of Rocky Bay.
Being Professional and Accountable
We model the professional standards appropriate to our role, whilst demonstrating respect and courtesy in our treatment of others. We take responsibility for the things we are accountable for. We take the lead in finding solutions, not focusing only on the problems.