COVID-19 Restrictions Announcement

Customer Connect: A new way to care

May 8, 2020

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Rocky Bay understands the need to stay connected with customers who are feeling overwhelmed by the various challenges and changes imposed by the coronavirus.

Rocky Bay’s General Manager Community, Anne-Marie Cox, as Project Sponsor along with Advanced Clinician, Emma Birch, as Project Manager, quickly developed a team whose objective is to keep communication lines open and ensure that our customers are safe and getting the support they need.

Customers are invited to talk about their situation and how they are coping through COVID-19, or anything they need to make life feel more comfortable in coping through this time. We are acutely aware our customers and families are feeling the pressure, and we are assuring all customers that we are still open for business.

Customer Connect is a holistic “friend on the phone” service which ensures that none of Rocky Bay’s 3000-plus customers are forgotten.

Over the coming weeks this team, all specially trained, will contact Therapy and Community customers who may be in need of contact and supports.

If you need to chat to someone about your situation or have questions about your services, call us on 6282 1900.

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