‘Looking for Better Ways’ Customer Survey and competition winner

The results from the 2018 Customer Survey ’Looking for Better Ways’ are in!

Congratulations to our customers Kate Speldewinde, Michael Truscott, Rowen Locke and Andrew Longmire who have won themselves a $250 JB HiFi voucher for competing the 2018 Customer Survey! We will contact you over the next few days to arrange pick-up or postage.

Service excellence is a core part of Rocky Bay’s ethos and so it’s imperative to us that we always provide the best customer service. We always endeavour to listen to our customers to make sure we’re continually looking for better ways of working.

Our customer’s faith in Rocky Bay has grown immensely in the past year, with their Rocky Bay experience and their willingness to recommend our services to others increasing significantly. Satisfaction of our services is the highest it has been since 2015 at 89%.

Over 70% of our customers who took the survey agree that they are supported to achieve their goals, their choices are supported and are involved in decision. It was also very pleasing to see that 73% of our customers said that Rocky Bay’s services have had a total impact on their lives.

Just over 20% of our customers were not aware that Rocky Bay can provide support moving to the NDIS, or that we offer supported accommodation, respite, Community activities and also information and advocacy services.

Importantly, our customers believe that Rocky Bay is meeting our values and purpose of optimising the quality of life for our customers.

To help Rocky Bay track our progress even more closely, we plan to change the next Customer Survey to be shorter and much easier to complete, based on the individual services that you receive.

To learn more about our accommodation and respite options, community activities or to have a chat about you plan moving to the NDIS and what this means for your Rocky Bay services, please contact our Customer Engagement team on 08 6282 1900

Rocky Bay Sensory Rooms

Delight your senses at one of 3 Rocky Bay Sensory Rooms, located at Mosman Park, Nollamara and Duncraig.

Rocky Bay’s state of the art Sensory Rooms are designed to increase sensory stimulation, enabling people with disability to interact with and control their environment in a gentle and relaxing way.

The Sensory Rooms also provide:

  • A new and different place to spend time, encouraging activity and allowing visitors the opportunity to explore the environment
  • Non-directive activities that help communication
  • An enjoyable, safe and secure environment that allows visitors to relax physically and mentally
  • A place to develop social skills, interaction and awareness of others
  • An opportunity to learn and acquire new skills

The rooms boast a range of equipment including:

  • Bubble tube with remote controls
  • Vibro acoustic bean bag
  • Solar projector
  • Fan light – sound activated
  • Fibre optic lighting

Most of the equipment can be used by either standard control or colour coordinated paddle switches.


Locations

Mosman Park
60 McCabe Street, Mosman Park

Mandurah
220 Lakes Road, Greenfields

Duncraig –
15 Chessell Drive, Duncraig


Opening Hours

  • Monday and Tuesday 8:30am-5pm and
  • Wednesday to Friday 8:30am-10:30am and 2:30pm-5pm

Cost

$5 for all first time customers for a 15 minute orientation session, then:

$5 per hour for Rocky Bay customers

$25 per hour for non-Rocky Bay customers


First Visit Orientation

Prior to your first use of the sensory room we will orientate you so you understand how to use the equipment and make the most of your sessions. This session will take approximately fifteen minutes. It is a condition of hire that all users of the sensory equipment be fully orientated and in attendance with your support person or family member at all times.


Enquire

Phone: (08) 08 6282 2446  during business hours
Online: Send an online enquiry

Online enquiry