• Feedback from Consumers

Feedback from Consumers

Feedback from Consumers
Rocky Bay welcomes feedback, including complaints, from consumers. Constructive feedback allows the organisation to correct any problems with service and provides an opportunity to re-establish relationships with consumers, thus improving service delivery whilst positive feedback reinforces high standards and encourages staff by allowing Rocky Bay to recognise outstanding performers in the organisation.

Consumers may be defined as individual clients of Rocky Bay or family members of clients receiving Rocky Bay services.

Rocky Bay’s complaint handling processes will be consistent with current complaint handling standards and with the Principles and Objectives of the Disability Services Act (1993).

How to lodge your feedback :
Contact the Chief Executive Officer, Michael Tait by :
Telephone : (08) 9383 5111; or
Writing to : Michael Tait, Chief Executive Officer, Rocky Bay Inc.
PO Box 53, Mosman Park WA 6912; or
Email : michaelt@rockybay.org.au

What we do in response to a complaint: